Sales Manager (experience in garment will be an added advantage)

Job Overview

Job Responsibility including but not limited to:

People
•Manage on-board, train, develop and provide succession planning for all staff and management team in the store
•Follow up with management team to ensure proper training and staff assessment is being completed
•Create and act on plans for future people development needs within the store
•Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Commerciality
•Actively work with garments/cloths/wears, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
•Responsible for overseeing the maintenance and upkeep of department(s)
•Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for the store
•Manage and ensure stock level is appropriate to maximize selling
•Ensure the garment presentation, garments/cloths/wears level and visual standards are presented according to H&M’s expectations
•Ensure and follow up on all activities concerning campaigns, promotions and sales activities in his/her store
Operations
•Establish, monitor and follow up on sales goals, sales plans and sales budgets with the sales team to optimize profit
•Execute reductions, price changes and transfers
•Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
•Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
•Have working knowledge and oversee use of all company systems in stores
Customer Service
•Provide direct customer service on the sales floor
•Lead by symbolic example mentoring staff in providing high-quality services to customer with the basic demands on the selling floor, in the fitting room and at the cash point
Minimum Candidate Qualifications
•High School graduate or equivalent
•Preferably 2–3 years of garment retail store management experience or comparable experience
•Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
•Ability to climb a ladder and use a step stool
Competencies
•Exceptional customer service and interpersonal skills
•Proven organizational and analytical skills
•Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to store results and working to improve sales
•Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
•Ability to take own initiative and take responsibility for actions
•Ability to work strategically, tactically and operationally
•Ability to multitask in a fast paced environment and prioritize effectively
•Ability to be clear and convincing when communicating goals, information and expectations to staff
•Ability to plan and achieve long-and-short term goals
•Ability to coach and apply appropriate developmental tool for each individual
•Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
•Open availability including evenings and weekends
•Around 5% travel required as necessary (District meetings, workshops, etc.)