Job Title: Customer Service
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Manage large amounts of incoming calls
❖ Generate sales leads
❖ Identify and assess customers’ needs to achieve satisfaction
❖ Build sustainable relationships and trust with customer accounts through open and
❖ Provide accurate, valid and complete information by using the right methods/tools
❖ Meet personal/customer service team sales targets and call handling quotas
❖ Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
❖ Keep records of customer interactions, process customer accounts and file documents
❖ Follow communication procedures, guidelines and policies