Customer Service Representatives – Male and Female

TOM-RICHARDS CONSULTING
  • Post Date: July 25, 2019
  • Apply Before: March 30, 2020
  • Applications 0
  • Views 64
Job Overview

Job Title: Customer Service
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Manage large amounts of incoming calls
❖ Generate sales leads
❖ Identify and assess customers’ needs to achieve satisfaction
❖ Build sustainable relationships and trust with customer accounts through open and
interactive communication
❖ Provide accurate, valid and complete information by using the right methods/tools
❖ Meet personal/customer service team sales targets and call handling quotas
❖ Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
❖ Keep records of customer interactions, process customer accounts and file documents
❖ Follow communication procedures, guidelines and policies

Job Detail
  • Offerd SalaryNGN50,000+
  • Career LevelOfficer
  • ExperienceFresh
  • GenderBoth
  • INDUSTRYManagement
  • QualificationBachelor Degree
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